Residents
Hall Life
Check-in/ -out related
In general, hall offices operate from 8:00 am to 10:00 pm daily. If you plan to arrive and check-in outside of office hours, please email the individual Hall Office at least 2 days in advance to make special arrangements. If you have any questions or need to change your check-in time, you can contact your Hall Office directly.
Check-in/ -out related
Residents are allowed to host up to two visitors within the visitor hours (9:00 a.m. - 11:00 p.m.). When your visitors arrive, please ensure that you register with them at the Hall Office counter. For detailed information on visitor regulations, please refer to the hall rules.
Living tips
We understand that high humidity can be uncomfortable. To assist you in coping with the humidity, simply visit the Hall Office where there are dehumidifiers available for borrowing.
Green living
There are used clothes recycling bins at UG Hall I, UG Hall VI, and the Lo Ka Chung University Center next to the University Apartments Tower A. Please make sure the items you donate are clean, while used underwear and socks are not suitable.
Hall facility
The Reflection Room at UG Hall IX is for prayer and reflection for all faiths. It opens 24 hours between 29 August 2024 to 3 June 2025. Hall residents who wish to use the reflection room are required to complete a registration form here and email to ughix@ust.hk. You will receive an email confirmation in 3 working days.
In each residential term (Fall and Spring), there will be an official swapping period which is usually 2 weeks after the official check-in period. Two residents who wish to swap should complete the Hall/ Room Swapping Application Form online. Approved swap cases will be notified via email.
For your swapping request to be justifiable, please note the swap should fulfil the following:
• a same gender room type,
• consents from all roommate(s) is/are obtained (if any), and
• the request is approved by the respective Residence Master(s) and Hall Office(s).
Swapping period is usually conducted during the check-in period, announcement will be made to eligible residents and on the SHRLO Website. You are encouraged to observe the application deadline in advance and submit your application on time. NO late submission is allowed.
No, only current residents are allowed to swap their bedspaces, which means you must first become a resident by checking in then to participate in swapping. You may consider completing check-in procedure without moving in to minimize the hassle.
Yes, inter-hall swapping is allowed. However, new students are NOT allowed to swap to Jockey Club Hall. Exchange students can only swap to the SAME room type. And you are responsible for the hall fee difference if you swap to a room type with higher rate.
No, only swapping between occupied bedspaces is allowed. The current empty bedspaces are intended to be available for future topping up exercises (i.e. allocation for waitlisted applicants) due to overwhelming hall-place demand.
Besides, an empty bed does not necessarily mean that it is not assigned to anyone. Please contact Hall Office to confirm whether the bedspace is occupied or not.
Please contact your Hall office to confirm whether your roommate’s bedspace is assigned or not. If the bedspace is not yet assigned, you do not need to get the consent. But if the bedspace is assigned, you are supposed to find your own way to contact your roommate. SHRLO may not be able to help with this due to data privacy issues. Any late submissions will not be considered. You are thus recommended to raise any concerns before the swapping application deadline.
No, you cannot. The resident’s bedspace will return to the central pool of bedspace after hall withdrawal.
No, you cannot. A swapping shall apply to the rest of your offered residential period.
You are allowed to swap more than once within swapping period. But you can only submit one swap request each time. No new request can be submitted if there is a pending request or your approved swapping is yet to complete by relocation.
SHRLO would not help with matching swap partners. You need to find one by yourself.
Click “Submit Swapping Request” of https://studenthousing.hkust.edu.hk/page/ApplySwap
You may have pending requests that need your response. Click “Accept/Reject Swap" of https://studenthousing.hkust.edu.hk/page/ApplySwap
Click “Check Swapping Application Status” of https://studenthousing.hkust.edu.hk/page/ApplySwap
You will receive an automated email after the swap request is approved.
A swapping request will be processed when ALL stakeholders, including requester’s roommate(s), swapping partner, swapping partner(s)’ roommate(s) respond to provide their consent. After that, the request will ONLY be approved upon endorsement of Hall Office(s) and approval by Residence Master(s) (applicable to inter-hall swapping).
You will receive an automated email when the swap request is approved and subsequent adjustment (e.g. residential period, hall fee, etc.) is updated in system.
SHRLO will not help you to contact residents involved. You can find their contact details in “Checking Swapping Application Status” of https://studenthousing.hkust.edu.hk/page/ApplySwap
A swap request can only be processed when ALL stakeholders, including the requester’s roommate(s), the swapping partner, and the roommate(s) of the swapping partner have responded to provide their consent before the application deadline. Late responses from any of the involved residents will not be considered. You are advised to contact all stakeholders regarding your swap request prior to the application deadline to avoid any delays in response.
Three relocation date options are provided in swap request application for your preference. You can indicate your need of alternative arrangement in remarks for our consideration. If you cannot relocate as instructed by the approval email, you need to contact respective Hall Office(s) for further handling.
Once your swapping request is approved, paid hall fee for your original room will be reversed to your SIS account. Hall fee instalment will be re-posted due to adjustment of residence at different bedspaces. If you have other outstanding charges (e.g. tuition fee) at your SIS account by the time, the reversed hall fee may be automatically absorbed by those outstanding charges (instead of your hall fees) under the system setting. Therefore, the hall fee of your new room will remain outstanding at your SIS account. In such, you are advised to settle any overdue amount in due course.
Even if you do not have any other outstanding fee at your SIS account, there may be a hall fee difference that you are required to settle if the hall fee for your new room being higher than your original one after the swapping.
RPgs with hall offer can maximum have 3 chances to opt for hall/ room swapping at different period:
| Round 1 | Late May | After continuing RPgs accepted next residential year’s offers |
| Round 2 | Late August to Early September | Beginning of Fall term residence |
| Round 3 | Late January | Beginning of Spring term residence |
Two residents who wish to swap should complete the Hall/ Room Swapping Application Form online. Approved swap cases will be notified via email.
For your swapping request to be justifiable, please note the swap should fulfil the following:
• a same gender room type,
• consents from all roommate(s) is/are obtained (if any), and
• the request is approved by the respective Residence Master(s) and Hall Office(s).
Swapping period is usually conducted during the check-in period, announcement will be made to eligible residents and on the SHRLO Website in advance. You are encouraged to observe the application deadline and submit your application on time. NO late submission is allowed.
No. For Round 1 swapping in late May, residents should have completed their swap before checking-in. For the other two rounds, only current residents are allowed to swap their bedspaces, which means you must first become a resident by checking in then to participate in swapping. You may consider completing check-in procedure without moving in to minimize the hassle.
Yes, inter-hall swapping is allowed. And you are responsible for the hall fee difference if you swap to a room type with higher rate.
No, only swapping between occupied bedspaces is allowed. The current empty bedspaces are intended to be available for future topping up exercises (i.e. allocation for waitlisted applicants) due to overwhelming hall-place demand.
Besides, an empty bed does not necessarily mean that it is not assigned to anyone. Please contact Hall Office to confirm whether the bedspace is occupied or not.
Please contact your Hall office to confirm whether your roommate’s bedspace is assigned or not. If the bedspace is not yet assigned, you do not need to get the consent. But if the bedspace is assigned, you are supposed to find your own way to contact your roommate. SHRLO may not be able to help with this due to data privacy issues. Any late submissions will not be considered. You are thus recommended to raise any concerns before the swapping application deadline.
No, you cannot. The resident’s bedspace will return to the central pool of bedspace after hall withdrawal.
No, you cannot. A swapping shall apply to the rest of your offered residential period.
You are allowed to swap more than once within swapping period. But you can only submit one swap request each time. No new request can be submitted if there is a pending request or your approved swapping is yet to complete by relocation.
SHRLO would not help with matching swap partners. You need to find one by yourself.
Click “Submit Swapping Request” of https://studenthousing.hkust.edu.hk/page/ApplySwap
You may have pending requests that need your response. Click “Accept/Reject Swap" of https://studenthousing.hkust.edu.hk/page/ApplySwap
Click “Check Swapping Application Status” of https://studenthousing.hkust.edu.hk/page/ApplySwap
You will receive an automated email after the swap request is approved.
A swapping request will be processed when ALL stakeholders, including requester’s roommate(s), swapping partner, swapping partner(s)’ roommate(s) respond to provide their consent. After that, the request will ONLY be approved upon endorsement of Hall Office(s) and approval by Residence Master(s) (applicable to inter-hall swapping).
You will receive an automated email when the swap request is approved and subsequent adjustment (e.g. residential period, hall fee, etc.) is updated in system.
SHRLO will not help you to contact residents involved. You can find their contact details in “Checking Swapping Application Status” of https://studenthousing.hkust.edu.hk/page/ApplySwap
A swap request can only be processed when ALL stakeholders, including the requester’s roommate(s), the swapping partner, and the roommate(s) of the swapping partner have responded to provide their consent before the application deadline. Late responses from any of the involved residents will not be considered. You are advised to contact all stakeholders regarding your swap request prior to the application deadline to avoid any delays in response.
Three relocation date options are provided in swap request application for your preference. You can indicate your need of alternative arrangement in remarks for our consideration. If you cannot relocate as instructed by the approval email, you need to contact respective Hall Office(s) for further handling.
Once your swapping request is approved, paid hall fee for your original room will be reversed to your SIS account. Hall fee instalment will be re-posted due to adjustment of residence at different bedspaces. If you have other outstanding charges (e.g. tuition fee) at your SIS account by the time, the reversed hall fee may be automatically absorbed by those outstanding charges (instead of your hall fees) under the system setting. Therefore, the hall fee of your new room will remain outstanding at your SIS account. In such, you are advised to settle any overdue amount in due course.
Even if you do not have any other outstanding fee at your SIS account, there may be a hall fee difference that you are required to settle if the hall fee for your new room being higher than your original one after the swapping.
