Check-in/ -out related

The Hall Office operates from 8:00 am to 10:00 pm daily. If you plan to arrive and check-in outside of office hours, please email the individual Hall Office at least 2 days in advance to make special arrangements. If you have any questions or need to change your check-in time, you can contact your Hall Office directly. 

Check-in/ -out related

Residents are allowed to host up to two visitors within the visitor hours (9:00 a.m. - 11:00 p.m.).  When your visitors arrive, please ensure that you register with them at the Hall Office counter. For detailed information on visitor regulations, please refer to the hall rules.

Living tips

We understand that high humidity can be uncomfortable. To assist you in coping with the humidity, simply visit the Hall Office where there are dehumidifiers available for borrowing. 

Green living

There are used clothes recycling bins at UG Hall I, UG Hall VI, and the Lo Ka Chung University Center next to the University Apartments Tower A. Please make sure the items you donate are clean, while used underwear and socks are not suitable. 

Hall facility

The Reflection Room at UG Hall IX is for prayer and reflection for all faiths. It opens 24 hours between 29 August 2024 to 3 June 2025. Hall residents who wish to use the reflection room are required to complete a registration form here and email to ughix@ust.hk. You will receive an email confirmation in 3 working days.

In each residential term (Fall and Spring), there will be an official swapping period which is usually 2 weeks after the official check-in period. Two residents who wish to swap should complete the Hall/ Room Swapping Application Form online. Approved swap cases will be notified via email.

For your swapping request to be justifiable, please note the swap should fulfil the following:
•    a same gender room type,  
•    consents from all roommate(s) is/are obtained (if any), and
•    the request is approved by the respective Residence Master(s) and Hall Office(s).

Please contact your Hall office to confirm whether your roommate’s bedspace is assigned or not. If the bedspace is not yet assigned, you do not need to get the consent. But if the bedspace is assigned, you are supposed to find your own way to contact your roommate. SHRLO may not be able to help with this due to data privacy issues. Any late submissions will not be considered. You are thus recommended to raise any concerns before the swapping application deadline.

No, only swapping between occupied bedspaces is allowed. The current empty bedspaces are intended to be available for future top-up rounds of offers (those on the waitlist) due to overwhelming hall-place demand.

No, only current residents are allowed to submit a swapping request which means you must first become a resident and then submit a swapping request. You may consider completing the check-in procedure without moving in; so that you are able to submit your hall/ room swapping request. After the approval, then you may move into the new room.

Once your swapping request is approved, your paid hall fee for your original room will be reversed to your SIS account. If you have other outstanding fees (e.g. tuition fee) at your SIS account by the time, the reversed hall fee may automatically absorb by those outstanding fees (instead of your hall fees) under the system setting. Therefore, the hall fee of your new room will remain overdue at your SIS account. In such, you are advised to settle any overdue amount in due course.

Even if you do not have any other outstanding fee at your SIS account, there may be a hall fee difference that you are required to settle if the hall fee for your new room being higher than your original one after the swapping.